Privacy Policy for Dawaabank
Effective Date: 20/5/2026
1. Introduction
Welcome to Dawaabank. We are committed to protecting your privacy and ensuring you have a secure experience on our website and mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
To provide and improve our services, we may collect the following types of information:
- Personal Information: Name, email address, phone number, delivery address, and date of birth when you register for an account.
- Device and Usage Data: IP address, device type, operating system, app version, and browsing behavior collected via cookies and analytics tools.
3. How We Use Your Information
We use the collected data to:
- Process and deliver your orders.
- Manage your account and provide customer support.
- Send administrative information, such as updates to our terms or order statuses.
- Improve app functionality and user experience.
- Comply with legal obligations and prevent fraud.
4. Data Sharing and Third Parties
We do not sell your personal data. We may share your information only with:
- Service Providers: Third-party vendors who assist with payment processing, delivery logistics, and IT infrastructure.
- Legal Authorities: When required by law or to protect the rights and safety of Dawaabank and its users.
5. Account Deletion and Data Retention (Required for Apple & Google)
You have the right to delete your account and associated personal data at any time.
- How to Delete: You can request account deletion directly within the Dawaabank app by navigating to [Settings > Account > Delete Account], or by contacting us at [admin@ropulva.com].
- Retention: We will retain your data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal record-keeping requirements.
6. App Store & Third-Party Permissions
Depending on your device, the Dawaabank app may request permissions for:
- Camera/Photo Library: To upload prescriptions or profile pictures.
- Location: To provide accurate delivery tracking or find nearby pharmacies.
- Notifications: To send order updates and reminders. You can manage these permissions in your device’s settings.
7. Security of Your Information
We implement industry-standard security measures, including encryption and secure server hosting, to protect your personal and health-related data from unauthorized access or disclosure.
8. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
- Email: [admin@ropulva.com]
- Address: [388, NewCairo, Cairo, Egypt]
User Agreement (Terms of Service) for Dawaabank
Effective Date: 22/5/2026
1. Acceptance of Terms
By downloading, accessing, or using the Dawaabank website or mobile application, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Medical Disclaimer
Dawaabank does not provide medical advice. The content, products, and services offered through our platform are for informational and fulfillment purposes only. Always seek the advice of your physician or other qualified health providers with any questions regarding a medical condition or medication.
3. User Accounts and Responsibilities
- Eligibility: You must be at least [18 / Age of Majority] years old to create an account.
- Accuracy: You agree to provide accurate, current, and complete information during registration and prescription uploads.
- Security: You are responsible for maintaining the confidentiality of your account credentials. Dawaabank is not liable for any loss arising from unauthorised use of your account.
4. Orders and Prescriptions
- Valid Prescriptions: For prescription medications, you must provide a valid prescription from a licensed healthcare professional. We reserve the right to verify prescriptions and refuse service if a prescription cannot be validated.
- Availability: All products and services are subject to availability. We reserve the right to limit the quantities of any products or services that we offer.
5. Payments and Refunds
- Pricing: All prices are subject to change without notice.
- Payments: You agree to pay all charges associated with your orders.
- Refunds: Returns and refunds are handled in accordance with our [Link to Return/Refund Policy], subject to local health regulations regarding the return of medications.
6. Acceptable Use Policy
You agree not to:
- Do not use the app for any illegal or unauthorised purpose.
- Interfere with or disrupt the security, integrity, or performance of the app.
- Upload false prescriptions or attempt to commit fraud.
7. Intellectual Property
All content, logos, graphics, and software on Dawaabank are the property of Dawaabank or its licensors and are protected by intellectual property laws. You may not reproduce or distribute any content without our express written permission.
8. Limitation of Liability
To the fullest extent permitted by law, Dawaabank shall not be liable for any indirect, incidental, or consequential damages arising from your use of the platform, delayed deliveries, or reliance on any information provided on the app.
9. Termination
We reserve the right to suspend or terminate your account and access to the services at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users or our business.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Insert Country/State], without regard to its conflict of law provisions.
11. Contact Information
For any questions regarding these Terms, please contact:
Phone: 01000725159
Email: admin@ropulva.com